Privacy Policy

 


Last updated: November 2025


Your privacy is extremely important to us. This Privacy Policy explains how 9ATELIER.AE (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://9atelier.ae.


The terms “You,” “Your,” “Yours,” and “User” refer to any individual or organization using our Site. When this Policy mentions “We,” “Us,” or “Our,” it refers to 9ATELIER and its affiliates. The “Site” refers to https://9atelier.ae.


This Privacy Policy is governed by our Terms of Service.


For any questions regarding this Policy or requests concerning your personal data, please contact us at atelier@9atelier.ae.

 

 

 

1. INFORMATION WE COLLECT

 


We collect information that you provide directly and automatically when you use our Site. This information is necessary to provide our services, fulfill orders, and comply with legal obligations.


Account Information:

When you create an account, we may ask for details such as your name, surname, email, phone number, address, and password.


Communications:

If you contact us by email or chat, we collect the content of your messages and related information (for example, your order history) to help resolve your inquiries.


Images:

We may collect and store images you upload (for example, for reviews or support purposes).


Payment Information:

To process your orders, we may collect payment details such as your billing address and partial credit/debit card data (handled securely via Shopify Payments or its partners).


Login Data:

When you log in to your account, we may store authentication data to ensure secure access.

 

 

 

2. INFORMATION WE COLLECT AUTOMATICALLY

 


When you visit our Site, we automatically collect some technical data to improve your shopping experience.


This may include:

 

  • IP address, browser type, and device information

  • Date/time of visits and pages viewed

  • Referring/exit URLs

  • General geolocation (approximate city or country)

  • Cookies and analytics data (e.g., through Google Analytics)

 


We use these technologies to personalize your experience, analyze performance, and improve functionality.

 

 

 

3. HOW WE USE YOUR INFORMATION

 


We use the collected information to:

 

  • Create and manage user accounts

  • Process and fulfill orders

  • Provide customer support

  • Improve our Site and services

  • Personalize marketing content

  • Ensure security and prevent fraud

  • Comply with applicable legal requirements

 


We process your data only when necessary — with your consent, to perform a contract, or in our legitimate business interests.

 

 

 

4. DIRECT MARKETING

 


With your consent, we may send marketing emails or updates about new collections, special offers, or events.

You may unsubscribe at any time by clicking “Unsubscribe” in the email or updating your preferences in your account.

 

 

 

5. HOW WE SHARE YOUR INFORMATION

 


We may share limited information with trusted third parties to support our operations, including:

 

  • Shopify, which hosts our store and processes payments.

  • Shipping and logistics partners, to deliver your orders.

  • Analytics tools, such as Google Analytics or Meta Pixel.

  • Legal authorities, if required by law or in case of fraud prevention.

 


We never sell your personal data.

 

 

 

6. COOKIES

 


Cookies are small text files stored by your browser. We use them to:

 

  • Keep your cart and preferences saved

  • Personalize your shopping experience

  • Analyze website traffic

 


You can disable cookies in your browser settings, but some parts of the Site may not function properly.


For more information, visit www.allaboutcookies.orgAttachment.tiff.

 

 

 

7. SENSITIVE INFORMATION

 


We do not collect sensitive data such as racial or ethnic origin, political opinions, or health-related information.

Please avoid submitting such data to us.

 

 

 

8. PAYMENT SECURITY

 


Payments are securely processed through Shopify Payments or its trusted partners.

Your payment information is encrypted and never stored on our servers.

 

 

 

9. THIRD-PARTY LINKS

 


Our Site may contain links to external websites.

We are not responsible for their privacy practices, so please review their policies before sharing your information.

 

 

 

10. DATA RETENTION

 


We retain your personal data for as long as necessary to fulfill orders, comply with legal requirements, and maintain records.

You may request deletion of your account at any time by emailing atelier@9atelier.ae.

 

 

 

11. SECURITY

 


We implement strict physical and digital safeguards to protect your information.

However, no system is completely secure, and online transmission always carries some risk.

 

 

 

12. YOUR RIGHTS

 


You have the right to:

 

  • Access the information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing

  • Object to processing or request data transfer

 


To exercise your rights, contact atelier@9atelier.ae.

 

 

 

13. CHANGES TO THIS POLICY

 


We may update this Privacy Policy from time to time.

Revisions will be posted on this page with the “Last updated” date.

 

 

 

14. CONTACT

 


If you have any questions, concerns, or complaints regarding this Policy or data handling practices, please contact us at:

📧 atelier@9atelier.ae

🌐 https://9atelier.ae